Additionally, a senior infrastructure engineer has the authority to make decisions, train and supervise junior engineers, establish goals and timelines, provide technical support, and implement policies and guidelines. On average, desktop support specialists reach similar levels of education than help desk engineers. Desktop support specialists are 2.1% less likely to earn a Master's Degree and 0.6% less likely to graduate with a Doctoral Degree. The annual salary of desktop support specialists is $7,482 lower than the average salary of help desk engineers. For example, there are people who graduate college with a degree that start as SOC analysts and move up from there. Others are largely self-taught, migrating into cybersecurity after stints in other technology jobs. A help desk engineer provides technical support to end-users, both remotely or in-person. They are responsible for troubleshooting and resolving technical issues related to hardware, software, and network systems. Help desk engineers work in a variety of industries, including IT, healthcare, finance, and government. Help desk engineer vs. Desktop support specialist An average inform... Read More